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1.9 Based on 16 reviews
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    • Customer service 4
    • Failure to honor extended warranty 4
    • Rip their customers off 4

I entered the OfficeMax located on S Laburmum Ave Richmond Va, at 10:45 am. Found the product I needed and proceeded to checkout. There were two personnel behind the counter. Apparently there was a problem with the system that they were working on. They both saw me and said nothing ( I stood there for several minutes). At this time it was obvious that they could not care less that a customer was waiting and continued to ignore me. I became... Read more

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Went in to buy a PC, the store did not have the advertised PC in stock. Was told that an order was to be placed and paid cash in store. Did research when i went home & found out the PC was not efficient for my needs. Went in the next morning for a refund and cancel on the order was told to call customer service to handle it. Customer service put a request to cancel the order in and I was told I would be contacted later about a check coming in... Read more

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Waiting to get some pictures printed. There is one guy working the counter and one in front of me, I have been standing here waiting 20 mins to be helped and I'm still waiting Add comment

Ordered paper for my office on 12/23/2015. My office is 2 miles around corner from local Office max store. Gave benefit of doubt being Christmas when product was not delivered on 12/24/15. called on 12/28/15 and was promised delivery on 12/29/15. No delivery. Called on 12/30/15, they cancelled the order. They put the order back in and promised delivery on 1/4/2106 It is 01/05/16 and still no delivery. 5 calls later and nothing but excuses... Read more

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Having an issue getting ID recognized. Have credits for ink cartridge purchases for HP printer but cannot redeem . 111 1111 111 1111111 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 11 1 11 11 11 11 11 11 1 1 1 1 111 1 11 11 11 a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a a Read more

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Office Max - Sale - out of stock - raincheck not available - fraud
1 of 2

On 11/28/2015 my daughter and I went to the OfficeMax #6353 at 199 Boston Post Road West, Marlborough, MA in search of a desk and office chair. We arrived not too long after the location was opened that Saturday and was able to find something that really appealed to both of us as it had the size, color and price that we did not want to pass up. Around 11am, we agreed to purchase and spoke with an associate. The associate told us that they had... Read more

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I volunteer for a non profit to help a school and went to office max at chandler( Alma School and Queencreek) to get some printing job done , I emailed the document to the representative and asked I need 250 copies of it in black and white , the girl printed it out and charged me for 509 copies even before the print job was done , when I asked to check the printing she gave me 2 pages with 99% of document in one page and just the last line ( 4... Read more

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I walked in the store at 14760 US 31 North, Carmel, IN 46032 and was quickly asked by the manager, can I help you. That seemed nice, but then when I told him I had an exchange he pointed me to the girl at the checkout. I thought that was odd and then found out I had a wait of about 10 minutes while she was helping with some other complicated return or something. When I finally got my turn, she asked had I grabbed my exchange item yet. I said... Read more

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I bought a Max Assurance "REPLACEMENT" plan for my grandson when I bought him a Kindle HD 16GB. a year later it wouldn't power up so I brought it to the store who gave me a website, they no longer just replace them. Online I was offered my purchase price (it was on sale) on a card. Problem is I would have to add $60 to purchase a lesser 8GB model and double the price to replace it withe the same model. How is this replacing it, what did I pay... Read more

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I am owner of a new business. I really like Pilot Varsity pens. I was at the Office Max store, and asked if they carried them. They said that I could order them the pens and pay for them at the store. So, I did. Then the fun starts. My office is in an office building. Essentially, they don't seem to know how to make a delivery to an OFFICE BUILDING . When I finally went back to the store to try to resolve the problem, the manager who had... Read more

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