Office Max Complaints and Reviews

1.9
  • Nothing that happened to me1 votes
  • Failure to honor extended warranty2 votes
  • Customer service1 votes
  • Rip their customers off1 votes
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  • Feb 25
  • Professional Services
  • Jacksonville, Florida
  • Printing Service
  • 17
  • REVIEW RATING 4/5

I went to my local OfficeMax store and was the first customer through the door on Wednesday morning. I had a poster I needed printed and laminated. The young lady said it would only take a few minutes. 45 minutes later she brought me the poster and it was incorrectly laminated and I told her it was not acceptable. I didn't have time to wait any longer and asked her what time it would be done... Read more

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  • Feb 21
  • Laptops and Tablets
  • Alameda, California
  • Acer Laptop
  • 1
  • 1
  • 12
  • REVIEW RATING 4/5

Office max and max assurance is a rip off. I bought an Acer laptop from them and sent it in for 6-7 repairs in 2 years. Some were due to accidental damage but most were from non accidental failures. I sent it in for them to repair my OS but they instead downloaded their own illegit version on my computer even though I sent them my system discs. Then I sent it in because the charging port was... Read more

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  • Feb 13
  • Laptops and Tablets
  • Gaithersburg, Maryland
  • Toshiba Laptop
  • 8
  • REVIEW RATING 4/5

I bought a Toshiba laptop for my daughter at the OfficeMax in Gaithersburg, MD. I paid extra for an extended warranty but when the computer broke they could not find any record of our transaction. The store personnel told me to call an 800 number where company personnel said they would find our record of purchase and get back to us. We have waited over a year for them to deal with our complaint... Read more

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  • Dec 07, 2014
  • Shopping
  • Charlotte, North Carolina
  • Checkout Cashier
  • 32
  • REVIEW RATING 4/5

I had been to 8110 University City Blvd, Charlotte 28262 several times. Every time I go I have observed a bad behavior from the checkout cashier called "Jennifer". She has been very non courteous to customers. I have seen and experienced many instances where in she has been very rude. This has been mainly from past 2 weeks. I saw her couple of times receiving the calls and when the customer asks... Read more

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  • Nov 07, 2014
  • Laptops and Tablets
  • Kirkland, Washington
  • Laptop
  • 1
  • 1
  • 54
  • REVIEW RATING 4/5

We came to OfficeMax (Kirkland, WA) to purchase a laptop. The salesperson did a good job of providing information on the products offered. The salesperson also sold us a monitor and a two-year warranty for that monitor. At checkout, the salesperson told us that if we get a MaxPerks account, ALL the purchases we made that day (laptop and monitor) were eligible purchases and would apply toward... Read more

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  • Oct 06, 2014
  • Shopping
  • Manager Attitude
  • 2
  • 2
  • 29
  • REVIEW RATING 4/5

Adam, St Thomas, VI. Disgusting attitude. I went to our local Office Max (St Thomas, US Virgins Islands) to pick up a pre paid online order of toner. I asked one of the staff Adam (later to know he was the manager) if may order was ready, he stared and put his head down. When asked if the toner I ordered is in stock, in a aggressive tone states all the toners are behind me, when I looked there... Read more

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  • Sep 08, 2014
  • Shopping
  • East Amherst, New York
  • Desk
  • 34
  • REVIEW RATING 3/5

After waiting all day for them to show up with my Desk, I call at 1757 due to the desk not showing up. Customer service person knows nothing, cannot even figure out how to get status. I asked for the manager, meanwhile the driver updates delivery status customer not home. After waiting all day, that's what the driver does, no shows and then lies. Customer service cannot get ahold of the delivery... Read more

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  • Sep 05, 2014
  • Shopping
  • Delivery Service
  • 22
  • REVIEW RATING 3/5

Purchased a desk in-store, nothing was in stock so it was delivered to my house. Did not show up after being told it would be delivered by 3 business days. Called in to ask for status of the delivery, was told to wait at least 48 hours for call from delivery center on status. No call back after 4 days. Call them back for status and told same thing. Was called back 2 days later and told it would... Read more

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  • Aug 26, 2014
  • Furniture and Decor
  • Manchester, Missouri
  • Late Delivery
  • 20
  • REVIEW RATING 3/5

I ordered a desk from office max and a chair. On the last estimated delivery day I received it, but not the entire thing. I am missing the second box for my order and have the first one laying ALL over my office with nothing I can do because I don't have everything. I have called them about 6 times and they keep saying they are going to "investigate" well, I don't have time for you to investigate... Read more

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  • Aug 26, 2014
  • Professional Services
  • Miami, Florida
  • Bad Service Experience
  • 1
  • 1
  • 30
  • REVIEW RATING 3/5

Good morning my complaint is for the store 174 manngaer Leanntte and Claudia, I have a acompra of $ 99.03 and exchange some articles and claudia told me I could only make a change 2 times scanning my things and gave them to back my payment was debit and she says she can only give me a certificate, the store and did not want anything over there, talk to leannette and told me I could not make a... Read more

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