Office Max Complaints and Reviews

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  • Customers like
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  • Customers don't like
    • Rip their customers off3
    • Customer service3
    • Failure to honor extended warranty2

  • Aug 25
  • Shopping
  • Appleton, Wisconsin
  • Plastic Booklet Enevlope
  • 7
  • REVIEW RATING 4/5

I was in Office Max (on East side of Appleton, WI) and wanted to purchase plastic booklet envelopes with snap pouches for my files. They were on sale for $.25 each. I wanted to purchase 6 of them. When I got to the check out at Office Max the employee said there was a limit of 3 only. It was not stated on the rack but she told me it was in the ad. I didn't have an ad. I made my purchase of 3 and... Read more

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  • Aug 24
  • Shopping
  • Midvale, Utah
  • Swingline Electric Stapler
  • 4
  • REVIEW RATING 4/5

Purchased electric stapler; it did not work. I returned it the same day for a like product; it failed in 3 weeks. I returned it again and requested to exchange it for a better, higher priced (2x) stapler. OfficeMax store refused because original package was not included. But, even if packaging had been included, upgrading to a higher priced product would not be allowed. Interestingly, this... Read more

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  • Aug 21
  • Professional Services
  • Hampton, Virginia
  • Office Max Fax Service
  • 3
  • REVIEW RATING 4/5

August 21, 2015 OfficeMax‎ 1082 W Mercury Blvd, Hampton, VA‎ (757) 838-7610 Last night around 8pm, I went into your store in Hampton, VA in order to fax a few documents. There were only three or four customers in the stores, and the five employees present were hardly helpful with my request. I found the right machine after asking around and was told to do it by myself. The faxing process was... Read more

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  • Aug 20
  • Shopping
  • Lawrenceville, Georgia
  • 1
  • 1
  • REVIEW RATING 3/5

I was unable to access my computer after being forced to put a password on it. I called Office Max Support and after waiting 47 minutes I finally spoke to a guy who said, "I can't help you because you don't have a warranty". Even though I purchased and registered a two year warranty. He then suggested that I call Toshiba and have a nice day. They are terrible and give you the run around. Read more

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  • Aug 09
  • Shopping
  • Miami, Florida
  • Office Max Staff
  • 4
  • REVIEW RATING 3/5

There is a ridiculous lady Mayra that works at the store on 57th Avenue and 167 Street. I have shopped at this store for years and everyone is always so nice. And when I went to ask this woman a question, she sized me up and talked with attitude. I dont know how in the world she is a manager. She deserves to be fired or at least demoted because she has horrible customer service!! Won't be... Read more

Was this review helpful? 0 0

Went to one location for a laptop, the sales guy told me they were out but a different location had 3. Get to the 2nd location and the sales guy has the nerve to tell me he doesnt care what the first location said, that he told them not to send me there because they were out as well. At this point ill never do business with office max again, waste of my time and gas. Add comment

  • Jul 20
  • Computers
  • Saint Paul, Minnesota
  • Office Max Printing Service
  • 43
  • REVIEW RATING 4/5

I was about to order printing for 3 copies of a resume. The cart said it'd be ready the next day for In-Store Pick Up (See photo). I wanted to verify what time I'd be able to pick it up, so I joined the LiveChat to ask and was then told 5 to 7 business days. What the *** is wrong with this store? I find it unbelievable that it is okay to state when something is in a customer's cart that it... Read more

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  • Feb 25
  • Professional Services
  • Jacksonville, Florida
  • Printing Service
  • 62
  • REVIEW RATING 4/5

I went to my local OfficeMax store and was the first customer through the door on Wednesday morning. I had a poster I needed printed and laminated. The young lady said it would only take a few minutes. 45 minutes later she brought me the poster and it was incorrectly laminated and I told her it was not acceptable. I didn't have time to wait any longer and asked her what time it would be done... Read more

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  • Feb 21
  • Laptops and Tablets
  • Alameda, California
  • Acer Laptop
  • 1
  • 1
  • 41
  • REVIEW RATING 5/5

Office max and max assurance is a rip off. I bought an Acer laptop from them and sent it in for 6-7 repairs in 2 years. Some were due to accidental damage but most were from non accidental failures. I sent it in for them to repair my OS but they instead downloaded their own illegit version on my computer even though I sent them my system discs. Then I sent it in because the charging port was... Read more

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  • Feb 13
  • Laptops and Tablets
  • Gaithersburg, Maryland
  • Toshiba Laptop
  • 38
  • REVIEW RATING 3/5

I bought a Toshiba laptop for my daughter at the OfficeMax in Gaithersburg, MD. I paid extra for an extended warranty but when the computer broke they could not find any record of our transaction. The store personnel told me to call an 800 number where company personnel said they would find our record of purchase and get back to us. We have waited over a year for them to deal with our complaint... Read more

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