Office Max Complaints and Reviews

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Office Max
Main address: Attention: Direct Mailing Lists 60563 Naperville IL
1-800.283-7674, ,
  • 110 complaints
  • $38.7K claimed losses
  • $352 average
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  • Aug 26
  • Furniture and Decor
  • Manchester, Missouri
  • Late Delivery
  • 7

I ordered a desk from office max and a chair. On the last estimated delivery day I received it, but not the entire thing. I am missing the second box for my order and have the first one laying ALL over my office with nothing I can do because I don't have everything. I have called them about 6 times and they keep saying they are going to "investigate" well, I don't have time for you to investigate... Read more

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  • Aug 26
  • Professional Services
  • Miami, Florida
  • Bad Service Experience
  • 1
  • 1
  • 10

Good morning my complaint is for the store 174 manngaer Leanntte and Claudia, I have a acompra of $ 99.03 and exchange some articles and claudia told me I could only make a change 2 times scanning my things and gave them to back my payment was debit and she says she can only give me a certificate, the store and did not want anything over there, talk to leannette and told me I could not make a... Read more

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  • Aug 25
  • Online Shopping
  • Expired Coupon
  • 2

RECEIVED AN EMAIL THIS A.M. SAYING THEY HAD NOT HEARD FROM ME IN AWHILE . GAVE ME A CODE FOR 30.00 OFF 100.00 PURCHASED WITH A CODE TO USE. PUT THE CODE IN 15 MINUTES AFTER I GOT THE EMAIL AND IT SAYS COUPON EXPIRED. CALLED OFFICE MAX AND WAS GIVEN TWO MORE CODES AND NEITHER ONE WORKED. WASTE OF MY TIME TO EVEN FOOL WITH SUCH POOR SERVICE. I ALWAYS ORDER A CERTAIN PRODUCT FROM OFFICE MAX AND I... Read more

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  • Aug 20
  • Furniture and Decor
  • Martinez, Georgia
  • Chair Purchase
  • 10

We bought a chair online on Aug 12th. It was supposed to be shipped in 3 business days. It's been over a week and we still don't have the chair. I've requested my money back, and they refuse to refund it. They don't know where the chair is and until they find it I can't get our money back. I returned a chair to them last week, still waiting on the money back from that return as well. Very poor... Read more

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  • Aug 19
  • Laptops and Tablets
  • Nook Color And Simple Touch
  • 7

I am sitting here looking at the OfficeMax website. They advertise a Barnes and Noble Nook Simple Touch with GlowLight. I have called 2 stores and the national customer service line. So far I have been told that the product was discontinued 1 and 1/2 years ago and is no longer in stock. I would think that 18 months would be plenty of time to remove the item from the website, but apparently... Read more

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  • Aug 04
  • Shopping
  • Indianapolis, Indiana
  • Advertised Products Availability
  • 1
  • 1
  • 28

Received weekly flyer advertising deals on Sunday. We arrived at the store the same day as the sale started, when they opened. They were "out" of all of the advertised sale items on the front page! We were the first folks in the door, and there was not a single item on the shelves that we came in to buy. So, this means they advertised items that were never available during the sale, and then... Read more

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  • Jul 28
  • Products
  • Casas Adobes, Arizona
  • School Supplies Purcahse
  • 1
  • 1
  • 25

This is the thrid and final attempt I've made to shop at Office Max. I have been to three different locations to buy school supplies that were advertised in the ad and I have yet to make a purchase due to lack of inventory in the stores. I personally work in retail and know that most retail stores know of the sales coming up and can then stock up on merchandise I don't understand how they can be... Read more

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  • Jun 23
  • Professional Services
  • Springfield, Massachusetts
  • Store Manager
  • 25

I went to office max , their were no customers and I saw 5 employees in the store , I asked one of them for some help ,he was very polite and knew how to help me and he did, while he was helping me another customer came in and about 5min later the manager ask him if he was being helped, he said no , the manager then told the employee that was helping me to learn how to multie task and took the... Read more

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  • Jun 02
  • Laptops and Tablets
  • Overcharging
  • 1
  • 1
  • 35

Do NOT take your laptop to Office Max for repair!! I was warned about this, but foolish me, did not listen. This is my daughter's computer and she has gotten viruses and had difficulty upgrading to windows 8.1. The computer eventually crashed. They originally said it would be $150 to repair Operating system, then called me and said they couldn't do it unless I paid over $170 more- the total would... Read more

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  • May 24
  • Professional Services
  • Louisville, Kentucky
  • Printing
  • 1
  • 1
  • 32

Went to office max with discount card needed 500 color copies of flier. System was down or something and they wanted me to pay full price and come back monday so they could verify that i didn't have a fake card.. REALLY.... Bad service then the lady goes on to tell me that they probably lost the contract and don't offer that discount to Semonin employees anymore. Which is completely false..... Read more

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