Required verification of EVERYTHING (phone, address, account #) THEN transferred me and required it ALL again (stating that's a different department). Took 17 minutes to just get to someone to do the rewards search and by then I was yelling.
AWFUL reward system. Says one of my rewards didn't exist when I recall it was clearly marked .01 after rebate/rewards. Got resolution but then waited another 5 minutes for a supervisor to complain. Never came on when I hung up at 34 minutes.
They need to revamp their excessive verification process. They are ONLY Office Supplies, not the FEDERAL GOV. Their rewards as advertised often do not come through and it takes 2 months to get them.
THEN you have to go back and find receipts to talk to them about it. The whole ordeal has pissed me off.
Review about: Office Max Customer Care.
Reason of review: Poor customer service.
Preferred solution: Streamline and change your phone verification system. TOO LONG.