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Went to office max in delafield WI to buy a new laptop. Bought a tech bundle, took it home and in the weeks I had it I had to restart too many times to count because it would freeze up.

Not to mention the battery wouldn't last more than 2 hours. I took it back to the store to exchange it and the assistant manager I talked to pretty much told me I was making up the problems and refused to do an even exchange for it. Said I would have to buy the 100 dollar protection plan to get it fixed, I refused, Took it home to try again and same thing happened.

Finally took it back again and they did the exchange. Terrible customer service, would not buy anything else there ever!

Product or Service Mentioned: Laptop.

Reason of review: Damaged or defective.

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