Office Max Reviews and Complaints | officemax.com @ Pissed Consumer

Most helpful review

New Reviewer

Oct 18, 2021 Maria L Sda

Complaint

1.3

16 copies faxed to a toll free number almost $29.00 that is a ripoff. I don't understand because when you faxed documents your Company dosen't use the ink and to a toll free number? Wow

User's recommendation: Not to visit Office Max.

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#2985008

Cons

Price gouging

Loss

$29

Preferred solution

Full refund

New Reviewer

Jul 19, 2022 Maureen H Zgf

Refusal to give me credit that said save 79 cents NOW.

Refused to give me credit from coupon that said save now at St Thomas Virgin Islands OfficeMax The store even removed the discount stickers after I left. I know because I returned to the store an hour later.

User's recommendation: Boycott OfficeMax.

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#3775230

Location

Tutu, Virgin Islands, U.s.

Preferred solution

Apology

Feb 09, 2022 PissedConsumer3326554 of Clayton, NC

Fedex manger issue

need some help with an issue at store 6468, we use your location to ship products we mfg and send out to our customer, we were in today to drop off items, the item we dropped off on 2-3-22 was still sitting on the floor. I spoke with the manager and asked if fedex has been picking up every day he said they have. I then asked why the part on the floor that I dropped off on 2/3/22 as of today 2-8-22 was still there! his reply fed ex guys lazy and a xxxx which I wouldn't disagree with but think it's also the responsibility of staples employees to make sure all items get taken each pick up? Thank you for looking into this matter.

User's recommendation: nope.

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#3326554

Location

Clayton, North Carolina

Jan 22, 2022 PissedConsumer3279140 of Pittsburgh, PA

Disrespectful Employees

My wife and I went to the store (Office Max, Greensburg, PA) to pick up some pens and copy paper, as soon as we arrived at the store these employees automatically profiled us and started to harass us. We are individuals who take our time shopping, put items in the...

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1 comment

Jan 23, 2022 PissedConsumer2121197 #2121197

You know you were dead wrong opening sealed packages that the store will probably have difficulty selling now, if they are able to sell the items at all. You sound like a very self-entitled and selfish person. The store should have requested you be trespassed from coming back.

1 0

#3279140

Location

Pittsburgh, Pennsylvania

New Reviewer

Jan 13, 2022 Sylvia D Orz

I bought a HP cartridge for my printer black XL it was expensive. The expiration date was stamped May of 2023.

I bought an HP cartridge for my printer black XL it was expensive. The expiration date was stamped May of 2023. I waited forty days to open and use the cartridge to find out it was dried up ink and it was printing in stripes, non usable. I took it back to Office Max for an exchange and actually had to debate with the manager, in front of other customers, he refused to exchange the cartridge. I am appalled at the service given to me. I will be shopping elsewhere, I am a person who can least afford this kind of problem.

User's recommendation: Shop elsewhere.

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#3256642

Location

Portland, Oregon

Loss

$10

Preferred solution

Full refund

Nov 05, 2021 PissedConsumer3039667 of Miami, FL

Very nasty at counter and did not want to help. Empty store that looks like going out of business.

It has been a horrible store for years. Treating customers badly- elder abuse!!! A terrible culture that starts at the top. Hard to change Something that has gone on from the day they opened the store!!!

User's recommendation: Get nice employees and go to Office Depot.

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#3039667

Location

Miami, Florida

New Reviewer

Oct 30, 2021 Lynn D Ogf

Dissatisfied with customer service

My husband purchased a small plastic footstool on 10/2 for use in my office. Our local store did not carry it, necessitating driving 45 minutes away to purchase. When found, box was damaged, clerk assured him it was in good condition. When opened it was evident the...

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#3022414

Location

Sacramento, California

Cons

Rude rude and disrespectful unprofessional

Loss

$32

Preferred solution

Full refund

Oct 27, 2021 PissedConsumer3014646 of Brunswick, OH

Dishonest Employee

1.0

Your "Ready for Pick Up" notices caused significant problems. I received a text message as well as this email(below) stating that my order was ready for "pick up". The order was an office chair which I also paid to have assembled. I drove to the store to pick up my...

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#3014646

Location

Brunswick, Ohio

New Reviewer

Oct 17, 2021 Alberto H Gkr

Discriminatory toward Spanish race

1.7

Calvin Store manager, very rude, unprofessional, discriminatory toward Spanish people. Store did not want to do exchange and kept sale tax of previous sale/purchase.

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#2980860

Pros

Good office supply

Cons

Very unprofetional
Discriminatory customer services

Loss

$10

Preferred solution

refund of my money

Companies Similar to Office Max

New Reviewer

Aug 21, 2021 Merri M

Tech and customer service

1.0

Purchased a computer from OM, within a yr, kaput.I also purchased tech support. Took it in to get repaired and the tech said no receipt when you leave your computer. Asked for a Mgr, she said nope, no receipt along with being the rudest person I have ever seen in customer service. I left with my computer, went next door to Best Buy and was instantly helped. Morse Rd Ohio location.Mgr is horrible.

User's recommendation: Don't shop at Morse Rd Office max.

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#2796159

Cons

Rude rude and disrespectful unprofessional
Lack of concern for the customer
Customer service

Loss

$129

Preferred solution

Let the company propose a solution

New Reviewer

Jun 28, 2021 Annettr B

Complaint

1.5

Product description is wrong. When trying to talk to someone your get no where! You get someone from overseas and bad English and there will never be a supervisor available!

User's recommendation: Do not recommend buying on line no customer service.

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#2640559

Cons

Rude rude and disrespectful unprofessional
Customer service

Loss

$80

Preferred solution

Let the company propose a solution

New Reviewer

Jun 20, 2021 Marek G

Service

I bought Brother laser copier from Office Max and in addition to manufacturer warranty I purchased additional 1 year warranty. After a couple of months of usage, copier broke and is not usable. Multiple calls and personal appearance did not bring any intervention on the part of the store nor manufacturer, and they all sent me to on line to solve this matter. In vein. So much time lost.

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#2623243

Loss

$300

Preferred solution

Deliver product or service ordered

New Reviewer

Feb 23, 2021 Christopher W Shk

Information

5.0

My card was used in theft... Need my funds released .. was about a week ago.... Time us short........., 520 610 ****........ Christopher scott walker......,,.....614 e 6,th St... casa grande az 85122 5** ** 3957.... 379830****07003 amex.. amex and athority have been alerted

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#2431938

Service

Office Max Manager

Loss

$345

Preferred solution

Release svcou

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Jan 31, 2021 PissedConsumer2402159 of Orem, UT

Didn't return the money amount in my return.

1.0

They didn't refund the whole amount in my return. They gave me a coupon. The return happened within two days and the item was online and never even picked up.

User's recommendation: Don't buy online if you want to cancel with all of your money returned.

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#2402159

Location

Orem, Utah

Nov 16, 2020 PissedConsumer2287319 of Canton, GA

I lost $700 at homestead store

I went back to copy machine gone that quick l reported to off duty worker she stated that run cameras backgold

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#2287319

Location

Canton, Georgia

New Reviewer

Nov 16, 2020 Simona K Quc

Poor management

Brenda the manager at homestead office max needs more training she very rude no patient customer service she lacking on

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#2286278

Location

Atlanta, Georgia

It's inappropriate or not family friendly

It's a duplicate by the same member or copied text

It contains commercial or promotional content

It includes private information

Sexual exploitation of children

Sex trafficking / prostitution or advertising of the above

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Privacy and Data Security	2/5
Product or Service Quality	2/5
Diversity of Products or Services	2/5
Discounts and Special Offers	2/5
Price Affordability	2/5

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