Last year, after my printer broke down with only 8 months use, I purchased a 2 year service warranty for the new printer. That was in June of 2013.
I was told that if it broke down, I was to bring it back to the store and they would replace it on the spot. It is very important that I do not go even one day without a printer, as it is vital to my job. Without the printer, I don't make money. So, yesterday, Feb 7, 2014, he printer breaks down and I go immediately to the Office Max that sold me the printer and warranty.
There answer was "sorry, you have to call the warranty people and we cannot give you a new printer." So, I had to buy a 3rd printer in 2 yrs! I am informed by the warranty phone # that the best way to submit a claim is online. Okay, good. When I submit a claim, they say I have to contact the maker of the printer and they cannot help me.
What the heck did I pay $49.99 for? I'll tell you what....a big headache, a complete waste of my precious time and the run around.
Never will I purchase again from Office Max.
Monetary Loss: $351.